Frequently Asked Questions
General Information
MyMatR builds AI-powered waste technology that helps organizations understand and improve their waste streams. Its products automatically identify materials, provide feedback to users, and generate data that can be viewed in real time through an online portal. The Portal displays waste analytics, trends, and performance metrics that support sustainability and operational goals.
MyMatR offers a connected suite of products powered by the same AI system:
- Grouch — observes and reports. A compact module that monitors fullness, captures waste images, and sends data to the Portal.
- Coach — observes and educates. A multi-stream bin that identifies materials and provides real-time educational feedback through a digital display.
- Maestro — observes, educates, and corrects. An automatic sorting bin that identifies and separates materials into the correct waste streams.
- Portal — an online data platform that receives information from MyMatR devices in real time. It provides insights, performance analytics, and sustainability metrics to help organizations optimize waste operations.
All units collect waste type, image, and fullness data, which appear in the MyMatR Portal. Data insights help optimize collection routes, track contamination, and demonstrate environmental impact.
Yes. The same AI engine powers all MyMatR devices and can be tuned to local recycling standards for accurate identification and sorting.
MyMatR increases recycling rates, reduces landfill waste, and supports the circular economy by helping organizations capture more recyclable material and track measurable results.
Savings depend on the product, deployment location, waste volume, and contamination levels. Customers typically save hundreds to thousands of dollars per unit each year. When deployed strategically, total ROI can reach 20–50 percent through reduced waste costs, recovered recyclables, lower labor, and verified data-driven reporting.
Yes. Coach and Maestro units can be wrapped or labeled with branded graphics. Templates are provided after order confirmation.
Email info@mymatrcorp.com for an estimate or invoice. Orders begin after payment confirmation under the Terms and Conditions of Sale.
Yes. Six-month limited warranty for defects in materials or workmanship. Out-of-warranty service plans are available.
Typically 90 days. Orders above 20 units may take longer.
Possibly. This will depend on manufacturing cycles and will incur additional fees for rush delivery.
AI and Functionality
The shared AI engine used across all products achieves an identification accuracy of over 90 percent.
The AI continuously improves through a combination of human-reviewed image feedback and machine learning updates.
Yes. Models can be retrained using customer-specific datasets. Contact sales for more details.
MyMatR uses analytics on waste types, volumes, and fullness data to improve collection, sorting, and recycling efficiency over time.
Treatment of contaminated materials is configurable. Customers can choose to recover recyclables or divert all mixed waste to landfill depending on their operational goals.
Connectivity and Updates
If cloud connectivity is lost entirely, all devices continue capturing and storing data locally until reconnected. If only Wi-Fi drops, a cellular fallback alert is sent (requires an active data plan).
Updates are delivered automatically through the MyMatR Portal.
Yes. Customers can provide Wi-Fi credentials before delivery for pre-setup. For IT requirements such as MAC addresses, contact the sales team.
Device Details
Coach
An AI-powered bin with up to four customizable waste streams, equipped with sensors for material identification, fullness detection, and a digital display for real-time educational feedback.
Visual animations and messages that guide correct disposal decisions.
Cloud connectivity is required for Portal sync and updates. It still collects data and displays feedback offline.
Maestro
An AI-powered automatic sorting bin that identifies and separates materials into two streams, typically trash and recycling.
Under 3 seconds per item.
Constant AC power, 110–240V.
Under 10 watts for both the Coach and the Maestro.
Yes, for data and updates. It can still function and collect data offline temporarily.
Operation and Maintenance
Periodic wipe-downs of internal surfaces and sort plates are recommended. Bins should be fully washed annually without liners in place.
Yes. Devices typically operate between −10 °C and 40 °C (14 °F to 104 °F). Performance in extreme temperatures is under review.
Portal and Data
Through the browser-based MyMatR Portal. Mobile apps are not supported.
Yes. Data can be exported from the portal. In terms of API access, please contact our sales team to learn more at info@mymatrcorp.com.
Yes. The Portal supports multiple locations, role-based permissions, and team management.
Yes. Billed annually per unit. The first year is included; renewals have a 30-day grace period.
Customers own their data. MyMatR uses it only for AI improvement, reporting, and support. Data is never shared or sold.
All image data is stored on encrypted servers with multiple layers of protection hosted in the United States.
Technical and Security
Yes. Units are vandal-resistant and safe for public spaces. A lock is included with all devices.
Yes. CE certified. Materials meet A2 fire safety standards.
The camera activates only during a discard event and is angled downward to avoid capturing faces.
DigitalOcean servers in the United States.
MyMatR is not SOC certified. DigitalOcean, the hosting provider, maintains SOC 2 Type II and ISO/IEC 27001 certifications.
Display language options are available upon request. The Portal currently supports English only, with additional languages coming soon.